DGOJ restarts PACS identity-theft protocol after 8,675 complaints
Spain’s DGOJ restarted its PACS protocol to support people affected by identity theft in online gambling. The authority recorded 8,675 complaints involving 15,871 gaming accounts in 2025, up 12% on 2024, and said a dedicated portal will provide reporting guidance and information on regularising tax matters.
The complaint figures and portal give operators and regulators evidence of identity misuse across Spanish online gambling.