Better Change and RG24seven offer free safer-gambling course to UK operators
Business2 min read
Better Change and US training provider RG24seven have reportedly developed a free online safer-gambling course for UK operators ahead of Safer Gambling Week, which runs from 16 to 20 November. The course covers signs of harm, customer interactions, protections for young and vulnerable people, safer-gambling tools and crisis interactions, and includes a platform to track team progress.
Better Change and US training provider RG24seven have produced a free online safer-gambling course for UK operators ahead of Safer Gambling Week. Safer Gambling Week runs from 16 to 20 November 2026.
The course covers signs of harm, interactions, protection for young and vulnerable people, safer-gambling tools and crisis interactions. It brings together operators, regulators, researchers, treatment specialists and people with lived experience. The offer includes a learning platform for tracking team progress, and sign-up is available online.
Operator brand manager Michael Vella said data could show patterns in the use of safer-gambling tools but could not fully explain individual circumstances or choices. He said players needed to know where to find support for deposit limits, cooling-off periods and self-exclusion, and that protection work should continue throughout the year.
Jack Watson, brand manager at Zingo Bingo, said information and tools should be accessible and players encouraged to set personal limits.
Dom Aldworth, head of brand marketing at Kinetic Digital, said operators needed to keep player protection in step with changes in digital entertainment and recognise risks early. He said AI and data analytics could help identify risk indicators earlier, but needed human expertise, transparency and oversight.
High-street betting shops and land-based gaming premises face more complicated operations heading into 2027 as they balance rising costs, Machine Games Duty adjustments and changing licensing expectations, said Felix Faulkner, an associate solicitor at Poppleston Allen.
Vivi Friedgut, founder and CEO of Blackbullion, said students managing substantial sums for the first time, often through student finance payments, could be more vulnerable to excessive gambling. She said the week was an opportunity for universities to raise awareness of confidential support for students.