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UK Gambling Commission clarifies cross-vertical promotion rules for January

Regulation

The Gambling Commission clarified that promotions must link the customer’s initial gambling activity and reward to the same product category, unless the reward is unrestricted. The rules take effect on 19 January, and the regulator said customers must have full freedom to choose where unrestricted credits can be used.

Operators must ensure promotions comply with the clarified product-category conditions before the rules take effect.

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Regulation

Financial Ombudsman orders Santander to refund eligible UK gambling losses

The Financial Ombudsman Service told Santander to refund identifiable gambling losses, less winnings, on transactions made from 15 August to 17 September 2025. It excluded £16,000 spent before the customer disclosed his gambling problem and ordered 8% interest on eligible transactions plus £500 compensation. The ombudsman said it saw no basis for intervention before the disclosure.

A UK ombudsman ruling requires Santander to refund thousands in gambling losses. The order covers identifiable gambling losses, minus any winnings, incurred between 15 August and 17 September 2025. No single fixed sum has been decided for the refund.

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