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Gokverliesterug brings expedited case against Unibet over player data

Regulation

Gokverliesterug said it filed an expedited case against Unibet at the Amsterdam District Court on 22 April 2025, representing 23 players seeking access to their personal data. The organisation alleges Unibet has stopped responding to data requests as players pursue losses from the period before Dutch online gambling was legalised on 1 October 2021; Unibet had not provided a substantive response when the report was published.

The case could affect operators’ handling of player data requests linked to claims for losses from unlicensed gambling.

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Dutch ombudsman dismisses CasinoZorgplicht complaint against KSA

The Nationale ombudsman has declared a complaint by CasinoZorgplicht.nl against the Kansspelautoriteit unfounded. The ombudsman confirmed the KSA was entitled to leave the complaint about Unibet's former Trannel operations untreated, though it did not follow the regulator's reasoning. The complaint concerned the sale of Trannel and the handling of data of about 1.5 million Dutch players.

The Nationale ombudsman has declared a complaint by CasinoZorgplicht.nl against the Kansspelautoriteit (KSA) unfounded, according to a letter from ombudsman Reinier van Zutphen dated 19 October 2026. The ombudsman confirmed that the KSA was entitled not to consider the complaint, although it did not follow the regulator's reasoning. The complaint concerned the sale of Trannel International and the handling of data of about 1.5 million Dutch players.

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