Dutch regulator addresses 711 over withdrawal wagering conditions
By SectorWire desk ·
Summary
The Kansspelautoriteit (Ksa) contacted 711 after receiving a report that some customers using non-bank payment methods had to wager deposited funds before withdrawing them. Following a discussion, 711 changed its procedures and told customers they could return deposits to their original payment method without wagering; the Ksa said it could take stronger action if the practice recurs.
Why it matters
Operators should ensure customers can return deposits to their original payment method without wagering.