DGOJ says Spain’s player-risk reporting misses a share of at-risk users
At IGE 2026, DGOJ director Mikel Arana said Spain’s 2023 royal decree categorises players by gaming intensity. He said operators reported 2% of their player base after working with the regulator for two years, while the DGOJ found the figure was 10%; Arana also said identifying at-risk players in land-based venues is difficult when they are not identified.
The figures point to a gap between operator reporting and the DGOJ’s estimate of at-risk players.