AGA says bettors know about responsible gambling tools but rarely use them
The American Gaming Association said bettors recognise responsible gambling messages but do not engage with the tools, according to comments by its vice-president for strategic communications and responsibility, Cait DeBaun. The association had reported that 91% of sports bettors and 84% of gamblers knew such tools existed. DeBaun said the industry needed to find ways to encourage use without pushing customers towards illegal sites or risky behaviour.
Operators and suppliers face pressure to make player-protection tools accessible and effective without discouraging customers from using them.