Dutch regulator clarifies rules for closing gambling accounts
By SectorWire desk ·
Summary
The Kansspelautoriteit (Ksa) says some licensed gambling companies are not following account-closure rules and has issued guidance. Customers must be able to close accounts easily; companies cannot require customer-service contact or use such conversations to persuade customers to stay. Remaining balances must be paid without undue delay and without conditions.
Why it matters
Operators must make account closure easy and return remaining balances without undue delay or conditions.